Average Reviews:
(More customer reviews)It is now May 28, 2010. I Purchased this grill (2) years ago.... I figure it only gets about (3) months or so a year of use before being packed away for the season, so the grill has seen approx 6 months of use over my 2 years of ownership. When I went to use it for my 3rd season the unit was totally unusable. RUSTED TOTALLY THROUGH!!!.
I contacted the manufacturer, LANDMANN USA, sent them photos detailing the damage, advising them the unit was always kept covered as well including pictures of the cover on the unit showing how it actually molded itself to the unit from being covered so much. Rather than trying to resolve this situation,they put me through numerous voice mails, promised to return calls and never did and finally accused me of keeping the unit exposed to the elements, not maintaining the grill and it rusting away was all my fault. They actually accused me and are trying to pass off their choice to use poor quality materials in making this grill as if it were my fault the unit rusted away.
Contact Me, I will be happy to provide you copies of our back & forth correspondence if there's any doubt.
The grill is a piece of _______! They claim to use "Heavy Duty Steel", at who's standards?... yea if you compare the wall thickness to aluminum foil. My unit actually has rust holes in the Ash Tray & Side Walls.
I feel I'm fair, I give honest reviews. I've given this manufacturer every opportunity to resolve this issue and restore my confidence in their company and they flat out would rather accuse me of not caring for my belongings while I can prove otherwise.
At this point I have contacted the Georgia State Department Of Consumer Affairs and have registered a complaint against Landmann USA.
Unless they make a better effort to show how good of a company they are and stand behind their products, I would not recommend this grill.
It's up to them.
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Product Description:
The Black Dog 28 is built for serious BBQ'ers but easy enough to be used by anyone.Features: Adjustable Charcoal Grill Grate with 14" of Cooking Height Aluminized Steel Body - Heavy Welded Construction Welded Square Tube Frame Large Front Doors For Easy Access To Spacious Cooking Chamber Removable Ash Pan Porcelain Steel Coated Wire Grill And Fire Grates Stainless Steel Temperature Gauge Attractive Wood Handles Convenient Side Shelf With Wire Rack Large Wheels For Easy PortabilityFinish: Black Dimensions: Overall:47"(W) x24"(D) x 43�"(H)Weight: 123 lbs.
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